Booking Guidelines
Validity of Prices
Prices are valid for the periods shown but are subject to change without notice in the event of Government action, i.e. increase in hotel tax or VAT, or to increase if prices are significantly affected by other circumstances beyond our control. Prices are based on exchange rates prevailing at the time of publication and may alter should any major variation in exchange rates occur.
Payment:
We accept payment via bank transfer or deposit
Reservations, Payment and Deposits
When Harmony Safari Expeditions accepts your booking, the date of the confirmation invoice activates the terms and conditions of the contract. Confirmation of services is subject to payment of a 35% of the total invoiced amount to secure space. The balance is to be paid not later than 30 days prior to commencement of the services. When bookings are made within 30 days prior to the departure date, full payment is required immediately on written confirmation.
All bookings are subject to availability at the time of booking and cannot be guaranteed except for scheduled departures.
Cancellation Policy
Should you wish to cancel your confirmed booking, you must advise the company in writing.
Reservations that are cancelled, reduced in length of stay or reduced in numbers (hereinafter collectively called a CANCELLATION) are subject to Cancellation and No Show fees if cancelled within 30 days of the arrival date:
40 days to 22 days prior to arrival: 25%
21 days to 15 days prior to arrival: 30%
14 days to 07 days prior to arrival: 50%
06 days to 03 days prior to arrival: 65%
02 days to 01 days prior to arrival: 80%
Within 48 hours and after commencement of holiday: 100%. Once the holiday has commenced no refund will be made. The figures expressed are percentage of the total tour price.
Although it rarely happens, we will do our utmost to avoid doing so, we reserve the right to cancel tours and other arrangements. Where your holiday is cancelled (other than due to your default in payment) due to unavoidable circumstances beyond our control e.g. over bookings, we will offer you the choice of purchasing an alternative holiday (and paying or receiving a refund in respect of any price difference) or receiving a full and immediate refund of all monies paid to them.
Accommodation
Wherever possible we book rooms with private bathrooms on arrival and after climbing on the basis of two persons sharing a double room. Single rooms are available at supplementary cost but neither single nor rooms with private bathrooms can be guaranteed.
Other Safari Options
The itineraries shown herein are some of our most popular and frequently requested tours. Should you wish to adjust a published itinerary or design your own tour it will our pleasure to assist you.
Responsibility
All bookings are accepted on the specific condition that Harmony Safari Expeditions act only as booking agents for the tour members in making arrangements for hotels, transportation, sightseeing, restaurants or any other services in connection with any itinerary. Every effort and care will be taken in making such arrangements, however, We do not assume any liability whatsoever for any injury, damage, loss, accident or delay to person or property due to any act of default of any hotel, carrier, restaurant, company or person or any of their servants or agents rendering any of the services included in the tour. The vouchers, tariffs, rules or contracts currently in use by any hotel, restaurant or other contractor rendering service shall constitute the sole contract between such contractor and the tour member.
Furthermore, Harmony Safari Expeditions accepts no responsibility for any damage or delay due to sickness, pilferage, labour disputes, machinery breakdown, quarantine, government restraints, weather or any cause beyond their personal control. The right is reserved to cancel or change itineraries or substitute services without notice and to decline to accept or retain any tour members at any time.
Force Majeure:
The expression “force majeure” means any event which the supplier(s) in question could not have foreseen or avoided even with all due care. Such events may include war or threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, government action and all similar circumstances outside the supplier’s control. In these circumstances the suppliers shall not be liable to pay any compensation or otherwise be responsible for any expenses or losses you incur where supplier is forced as a result to cancel, delay, curtail or change your holiday arrangements in any way or where the performance or prompt performance of the supplier’s contractual obligations is prevented or affected.
Complaints:
In the unlikely event that a tour member has a dispute whilst on safari this must immediately be brought to the attention (and put on record) of the local representative, Hotel, Lodge or Camp management. It is likely that the tour member’s complaint will be satisfactorily resolved there and then. If, however, this is not the case and the tour member wishes to pursue the matter on their return from safari, it is essential the complaint be communicated in writing to Harmony Safari Expeditions within 21 days of the end of tour quoting tour reference, destination and departure date.
Responsibility of Harmony Safari Expeditions
Harmony Safari Expeditions acts only as the Agent for the suppliers and shall not in any event be liable for any negligence, breach of contract or acts of omission on the part of suppliers, their employees or any other Agent, it shall be the responsibility of all customers including (without limitations) Tour members, Tour Operators and Travel Agents, to read and familiarize themselves with the terms and conditions of suppliers.Harmony Safari Expeditions liability for its own negligence or breach of contract shall be limited to the Tour price.
Transportation
Safari Minibuses, Cars, Land Cruisers, Prados and coaches will be provided according to the route and number of participants. Harmony Safari Expeditions reserves the right to employ services of sub-contractors. Multi-lingual driver guides are provided on request.
Insurance
The hazards of traveling in Africa may inevitably rise to some risks and dangers. It is therefore a condition of booking that all tour members must have sufficient and appropriate travel insurance for the duration of their tour. Such insurance (which is not supplied by Harmony Safari Expeditions should fully cover all personal requirements including death, personal injury, medical expenses, and repatriation in the event of accident or illness, cancellation or curtailment of the tour members’ personal property.
Special Requests
Any special requests (e.g. for single rooms or particular diet) must be notified in writing when the booking is made. Whilst the supplier will endeavor to meet such requests they cannot be guaranteed and any failure to comply will not be a breach of contract.
Harmony Safari Expeditions services include flight re-confirmation and airport assistance within East Africa if clients are provided all services by Harmony Safari Expeditions . In cases whereby Harmony Safari Expeditions is providing part of the services and then clients have other arrangements on own, then HSE will only reconfirm where forwarding address or contacts are provided.
Itineraries
Demand for safaris can be high and may lead to shortage of lodge/hotel accommodation. All bookings will be confirmed, but no occasions changes may be necessary. Hotels/Lodges/camps, here specifically named are given as an indication of the category and rooms may be reserved at similar lodges/ hotels/camps. We undertake to advise you of any changes known to us prior to departure, but the possibility of change without notice, must be acceptable when booking. Where ever possible we book rooms with private baths showers throughout on the basis of two persons sharing a double room. Single rooms are available at supplementary cost but neither single rooms nor rooms with private bath/shower can be guaranteed.
Safari minibuses cars, four wheel drive vehicles or coaches will be provided according to the route and number of participants. The right is reserved to employ the services of subcontractors. English speaking chauffeur/guides are provided. Occasional mechanical problems, changes of lodge or adverse road conditions may in turn lead to a change of routing or game viewing without prior notice being given. We reserve the right to offer substitutes of equal value or to cancel the operation of any tour. In practice, very few itineraries are affected but a little flexibility on your part will ensure the tour is unique and rewarding.